When it comes to optimizing an existing supply chain framework, organizations must clearly emphasize on the fulfillment services. Moreover, fulfillment service providers also play a vital role when it comes to handling and improving the shipping logistics. While certain organizations opt for in-house fulfillment services, some prefer outsourcing majority of their work to experienced service providers which can also handle the basics of distribution.
While having a strategically situated fulfillment center comes in handy, fulfillment partners must also look to streamline and simplify the supply chain process. Moreover, an efficient service provider must also aim at improving the customer experience, across multiple channels. In the subsequent sections, we shall look at the topmost traits pertaining to a highly efficient fulfillment service provider while enlisting the most prior ones for improving productivity.
Better Order Management Framework
Organizations must have high expectations from their fulfillment partners and the ability to address order management should be at the top of the pecking order. The e-commerce fulfillment service provider should be able to pair all of its attributes with innovative technologies. That said, efficient order management must cater to multiple channels while being able to handle the nooks and crannies of product demand and order placements.
Inventory Management Capabilities
Every organization needs to be careful about the product inventory, spread across diverse marketing channels. Therefore, an efficient fulfillment partner must offer considerable levels of visibility for tracking real-time and continuous inventory-specific developments. This trait helps companies manage the supply chain in a better way.
Reporting in Real-Time
A functional fulfillment service provider must be able to report about e-commerce whereabouts in real-time. This, in turn, offers an expansive and detailed view of the inventory; thereby helping customers complete orders in a quick and seamless manner. Real-time reporting feature is probably the most underrated aspect of supply chain management and an efficient fulfillment service provider should bring the same to the fore.
Hassle-free Fulfillment Completion
A fulfillment service provider should at least be able to complete the tasks associated with fulfillment in a precise and seamless manner. A service provider that can cope up with the promotional sales and seasonal demands can be easily considered as bankable. However, it’s all about pairing services with advanced technologies, in order to achieve fulfillment perfection. Needless to say, an efficient fulfillment partner can improve the visibility of the concerned brand by rendering back-end expertise and other intuitive ideas.
Ability to Fix Warehouses
A fulfillment partner with considerable levels of expertise can help a warehouse with the designing elements. There are times when a non-scalable warehouse starts busting out at the seams courtesy lack of spaces and necessary adjustments. Fulfillment service providers handle the internal affairs by making the warehouses more conducive to work.
Handling Customer Relationships
Customer relationships are important, especially when e-commerce services are concerned. Fulfillment partners allow company owners to track the buyer journeys; therefore allowing them enough time and resources to personalize the service sets. This minimizes the number of complaints and helps improve productivity, almost immediately.
Can we do without Outsourcing Fulfillment Services?
Every fulfillment-specific requirement is usually handled by the 3PL service providers, as a part of an expansive package. However, small businesses usually do not have the financial backbone to invest in a third-party service provider and they usually resort to in-house options for addressing the requirements. If an unbiased consideration is taken into account, a fulfillment service provider with the above mentioned traits is necessary as the absence of the same can cause the sales volume to fluctuate and that too, regularly. Apart from that, companies without innovative fulfillment technologies are bound to experience order errors. In addition to that, an efficient fulfillment partner also eliminates the shipping, processing and product-specific errors.
Companies without reliable 3PL services also lack scalability i.e. the ability to adapt and innovate according to the market sentiments. An efficient fulfillment partner renders scalability to the organizations by streamlining the processes related to packaging, inventory control and shipping.